ERROR PHP

#80199
  • Resolved Maxime
    Rank Math free

    My site was blocked. It was in maintenance mode, but I don’t know that it was totally blocked. I’m in PHP 7.4 version. I tried in PHP 7.3, again error. Then version PHP 7.2 and it seems to work.

    The Kinsta support told me :

    The plugin, seo-by-rank-makth was at the origin of the error:

    “I disabled the plugin to make your site load again; but you can try using an older version of PHP, like 7.3 or 7.2 to see if that solves the problem with the plugin. If not, you should forward this screenshot to its developers to help you solve the problem.”

    Could you guide me on how to solve the problem with your plugin? I would like to stay with PHP 7.4 for efficiency and security reasons. Can you take a look at the screenshot please. Thank you in advance, cordially, M.POTTIER

    You can see a capture on the sensitive data.

Viewing 15 replies - 1 through 15 (of 19 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It should work without any issue, since Rank Math should work with any PHP version 7.0+.

    Since you are facing that issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Maxime
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    • This reply was modified 4 years, 3 months ago by Maxime.

    Hello,

    I cannot replicate the issue on my setup with PHP 7.4. To try and replicate the issue, could you please share access to your cPanel too. You can create a duplicate/staging site to avoid affecting your live site and update the sensitive section with the access.

    Really looking forward to helping you. Thank you.

    ​​​​​​

    Maxime
    Rank Math free

    Hello,

    I created a “STAGING Environment”
    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    • This reply was modified 4 years, 3 months ago by Maxime.
    Maxime
    Rank Math free

    Fatal error caused by Rank Math on my Website (again). Please, I would like your plugin to stop crashing my website. The error persists when the user is not logged in.

    More informations in the sentive data. Thank you for your understanding, Mr. POTTIER.

    Hello,

    Could you please confirm that the site URL shared in the sensitive section is the staging site URL. If it is, please ask your host to change the version of the staging site to 7.4 and let us know when this is done.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Maxime
    Rank Math free

    Hello, yes it is in staging mode. It’s ok, I changed the PHP version, it’s now in 7.4.
    Thank you !

    Alberto
    Rank Math business

    Hello,

    After changing the PHP version, is your issue solved? Or do you still have problems?

    Looking forward to help you.

    Maxime
    Rank Math free

    Hello,

    1 ) I have updated the sensitive data as requested. Can you please check further?

    2 ) By upgrading to php version 7.2, the problem seemed to be solved. Unfortunately, rank math still causes problems, you will find screenshots in the “senstive data”. My site is not accessible with rank math, when I disable it, it works again.

    I would like it to run normally on my website and in php version 7.4.

    Thank you.

    • This reply was modified 4 years, 3 months ago by Maxime.

    Hello,

    I don’t see any issues you mentioned on your site after activating the Rank Math plugin. Can you please give us the page link where you get this error or steps to reproduce this issue?

    Looking forward to helping you.

    Maxime
    Rank Math free

    Hello,

    To take again this problem, it is enough to return to the address of the site fr.maximelesmotsducoeur.com.

    Online, it is blocked. When I am identified, there is no problem. But when a visitor is not already connected, the site is inaccessible.

    Maybe the problem comes from the function: “is_cart()”. I have updated the sensitive data as requested. Please refer to the error report. My website is inaccessible when Rank Math is used. Can you please check further?

    Thank you.

    • This reply was modified 4 years, 3 months ago by Maxime.
    • This reply was modified 4 years, 3 months ago by Maxime.

    Hello,

    It looks like you have FTP of staging site and admin access of the live site. Please add the admin access with staging site URL in the Sensitive Data Section.

    Looking forward to helping you.

    Maxime
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Do you want me to run the site live, in PHP 7.4, or just leave the stagin mode in PHP 7.4?

    Thank you.

    • This reply was modified 4 years, 3 months ago by Maxime.

    Hello,

    Allow us to look into this from your staging site so we can try and replicate the issue and find a possible solution which you can then implement on your live site.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Maxime
    Rank Math free

    All right, I’m going to switch the site to PHP 7 and make a savegame. If there is a risk of working a little bit on top of it at the same time. You have the green lights, I can’t wait for the problem to be fixed. Thank you for your assistance, Sincerely.

Viewing 15 replies - 1 through 15 (of 19 total)

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