Error Code while working on a new post (Beitrag)

#54416
  • Resolved Christian O. Braun

    3 years, 11 months ago

    Rank Math pro
    Content AI Starter

    Please help, thx.

    It happens as soon as I want to change to visibility of post-meta, social-shar-button, and son on…

    If I de-activate RankMath, it works with no problem. See Screenshot 2, only if I change ssettings under Beitrag (Posts).

    —-
    you go to posts, there are three, click on one, then fusion builder live, then try to go to page settings, posts and try to f.ex. change the social share box, then you will see the error.

    please tell me as soon as you enter the backend, so I do not work at the same time in the backend.
    —

Viewing 10 replies - 16 through 25 (of 25 total)
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  • Christian O. Braun

    3 years, 11 months ago

    Rank Math pro
    Content AI Starter

    Four your information: I installed the update yesterday, but the problem is still there.

    RankMath active = not possible to work on posts in the front end with the fusion builder live from Avada theme.

    Just to let you know. Hope you find a solution for it, thx.

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have been able to replicate the issue. I have notice d it occurs when your builder is trying to access the post meta, which is being set by Rank math. I believe the issue is coming from the request by your them to access the meta. Would you please get in touch with their team and let us know. We will also be doing further investigation on the same

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Christian O. Braun

    3 years, 11 months ago

    Rank Math pro
    Content AI Starter

    Hey Michael,

    I just sent the same request to the support of my Avada theme, with your information as well.

    Looking forwar to a solution.

    Chris

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for the update.

    Let us know what they say about it and please do not hesitate to let us know if you need our assistance with anything else.

    Christian O. Braun

    3 years, 11 months ago

    Rank Math pro
    Content AI Starter

    Hey Michael, they say it is a plug-in problem so they do not really support that. They do support and work together more with Yoast, but they mentioned to send it to their programmet teamx, but it is not prio #1.

    So, I hope you as RankMath will sort something out, since it is more likely a RankMath problem. Avada Theme is quite famous, would be nice of RankMath and Avada some how run good together.

    Chris

    Rank Math

    3 years, 11 months ago

    Hello,

    Can you please confirm if you have all the themes and plugins updated to the latest version?

    Also, please extend the login link with a 7-day validity so we can assist you better.

    Looking forward to helping you. Thank you.

    Christian O. Braun

    3 years, 10 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Christian O. Braun

    3 years, 10 months ago

    Rank Math pro
    Content AI Starter

    7 day pass ok and all on newest versions

    Christian O. Braun

    3 years, 10 months ago

    Rank Math pro
    Content AI Starter

    Good news!

    Avada Theme will adjust their theme with a upcoming Update.

    Chris

    Michael Davis

    3 years, 10 months ago

    Rank Math pro

    Hello,

    Thank you for a lot for the update.

    We are glad they have found a fix to the issue.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 16 through 25 (of 25 total)
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The ticket ‘Error Code while working on a new post (Beitrag)’ is closed to new replies.