Error Code while working on a new post (Beitrag)

#54416
  • Resolved Christian O. Braun
    Rank Math pro
    Content AI Starter

    Please help, thx.

    It happens as soon as I want to change to visibility of post-meta, social-shar-button, and son on…

    If I de-activate RankMath, it works with no problem. See Screenshot 2, only if I change ssettings under Beitrag (Posts).

    —-
    you go to posts, there are three, click on one, then fusion builder live, then try to go to page settings, posts and try to f.ex. change the social share box, then you will see the error.

    please tell me as soon as you enter the backend, so I do not work at the same time in the backend.

Viewing 15 replies - 1 through 15 (of 25 total)
  • Christian O. Braun
    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Christian O. Braun
    Rank Math pro
    Content AI Starter

    May I ask what you did? What did you updated? In your system?

    I did re-activate RankMath and the error is still there. So I did create a post with a de-activated RankMath and afterwards I activate RankMath, but this is not the way it should work, right? 😉

    Chris

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Christian O. Braun
    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hi,

    I am afraid the login link doesn’t work.

    Could you please add 3 days access?

    Also, please check if your debug mode is enabled. It is also worth checking if disabling the plugin and enabling it again fixes the issue or not.

    We look forward to hearing back from you.

    Christian O. Braun
    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Christian O. Braun
    Rank Math pro
    Content AI Starter

    It happens also if I de-activate and active the plug-in.

    Where do I find the debug settings in WP?

    Please send me an notice before you work on site, thx.

    Chris

    Christian O. Braun
    Rank Math pro
    Content AI Starter

    if I want to work on posts, I need to de-activate RankMath first.

    Alberto
    Rank Math business

    Hello,

    I have attached an image in the Sensitive Data section with the error I see when I try to log in your website to try to solve the issue. Could you check it?

    Looking forward to help you.

    Christian O. Braun
    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Christian O. Braun
    Rank Math pro
    Content AI Starter

    The log-in should work now.

    May I ask to check my settings of the rankmath plug-in, too, since you will be on-site anyway? thx.

    Christian O. Braun
    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Christian O. Braun
    Rank Math pro
    Content AI Starter

    Hey there,

    I shot a video with the error, occuring. Over-listening the name please, I did by mistake called you ‘Drazen’, but this is the name of the supporter by WPML, sorry for that 🙂

    The video shows what is happening.

    Chris

    Hello,

    Thank you for contacting Rank Math today.

    I have tried the temporary login link you have provided severally but it is not working for me. Please update so we can look further.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Christian O. Braun
    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

Viewing 15 replies - 1 through 15 (of 25 total)

The ticket ‘Error Code while working on a new post (Beitrag)’ is closed to new replies.