Hello,
I think he said sorry for you having that issue. Were you able to try the last beta version and check if your issue was solved?
Looking forward to help you.
Yes, I tried the beta and the issue remains 🙁
HI Stephen,
Thanks for the clarification.
I am passing this on to our development team and we will be getting back to you in a short while.
We appreciate your continued patience. Thank you.
Hi,
Is there an update to this issue, please?
Thanks
Steve
Hello,
We are sorry but we are still working on this.
When there is an update, you will be notified.
Thank you for your patience.
Hello,
Hope you are doing well.
Please update to the latest version, 1.0.45
That should resolve the issue.
If not, please let us know. We are here to assist.
We appreciate your patience and understanding in this matter.
Thank you.
Hello,
Thank you for your patience.
We released a quick Beta update you can try to see if that helps.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
https://rankmath.com/wp-content/uploads/2020/02/Rank-Math-Beta-Testing.jpg
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard >> Rank Math >> Status & Tools >> Database Tools >> Remove Rank Math Transients >> Remove transients
https://i.rankmath.com/Pbu5J6
Please clear the caches from the server and WordPress after updating.
You can disable the Beta updates once you update to the latest version and the issue is fixed.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
