Hello,
Thank you for contacting Rank Math today.
The issue seems to be there even with Rank Math deactivated. Check the video link I have shared, Elementor is ready to publish and green even without creating anything.https://i.rankmath.com/FMlGhB
It is likely coming from Elementor or a conflict with another plugin/theme. Please contact the Elementor team to assist you with this.
Looking forward to helping you. Thank you.
Hi,
received an update notification from you last night 11:45, but no info here?
Hi,
Your video shows RM is still activated, hence you also see the Green button.
Sorry, yeah I see what you mean. Weird though as when I deactivate RM all works fine.
Will do, thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
This is the video I have shared: https://i.rankmath.com/FMlGhB and you can see clearly Rank Math is not yet activated
please check again.
Looking forward to helping you. Thank you.
Yes, I noticed that, as mentioned above, after finally waking up this morning. However, I only see the green button when RM is activated, otherwise no problem.
You say contact Elementor. I did that initially before contacting you for support, which helped narrow down that RM is the issue.
I’ve moved to Facebook for support, I’ll probably end up removing RM if I don’t find a solution there.
Thanks anyway.
Hello,
Thank you for the update and sorry for any inconvenience that might have been caused due to that.
I am using Rank math with Elementor and I am still unable to replicate this issue. We might have to disable each plugin to check for conflicting plugins. Would you mind creating a staging and share access site for us so we can look into this issue further.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Staging site set up as requested.
I disabled all plugins and themes before hence I discovered RM to be the issue.
Of note, at one point I lost about 3 hours work when some sections and widgets disappeared.
Thanks for your help.
Hi Stephan,
I am not sure but have you tried clearing your browser cache?
You can check this screencast where everything’s working perfectly fine:
https://i.rankmath.com/4kymMG
This is from your staging website and with both Rank Math and Elementor enabled.
With that said, even if you are seeing the button appear green for some unknown reason – it is nothing to be worried about. Just hit it once and leave the page.
In the meantime, we will also try and diagnose this issue further from our end.
Thank you.
Hi,
Of course, I tried clearing my browser cache. I’m a web designer, I do that about 10 times a day.
As I said, I lost data, so there is an issue and simply clicking the Publish button one more time is not reliable, particularly when sometimes you have to click the button several times to make it go grey.
I’ll ask some fellow web designers to login and check the issue as it’s very odd you cannot replicate the issue on my staging site.
Hello,
We are sorry but we were able to replicate the issue and fix it.
Could you please update to the latest beta and let us know if you continue to face any issues?
https://rankmath.com/kb/version-control/#beta-update
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi Todd,
Are you saying you fixed the issue? Why would you be sorry?
Either way, the issue remains after the beta update.
If I disable RM the issue is resolved.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
