Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Are you using Firefox to make the changes to the website? If so, could you please test a different browser like Chrome?
​​​​​​​Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Hi, Im actually already using chrome and I’ve tried on safari as well
Hello,
If the changes are not saving while using Rank Math, please check if you have any firewall as there are chances that it will prevent saving the data.
Here’s a link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hi, sorry its taken me so long to reply. I was seeing if it was a problem with my child theme and that’s not the case so I’m back here. What email can I use to send you a temporary password too?
Hello,
You can use s******@r*********** to create the temporary login.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve checked your site, and it seems that Rank Math’s saving modules are getting blocked.
In this case, please check if you are using a Firewall, as it may prevent saving the modules. If you are using a Firewall, please whitelist these routes:
https://rankmath.com/kb/meta-data-not-saving/#firewall
You can also get in touch with your web host to whitelist these routes on your server firewall.
I hope that helps.
Thank you.
Hi, I’ve actually talked with my webhost and they said that its not on their end that’s causing errors. I don’t have a plugin for firewalls either. Any other ideas or if you feel it is the webhost firewall can you tell me what to tell them? Sorry Im not very good at explaining the problem.
Hello,
The REST API doesn’t seem to be enabled on your website and that’s why all the routes from our plugin are returning a 404 error.
A quick way to check the status of the REST API on your website is by accessing the URL: https://yourdomain.com/wp-json and if that returns a 404 error it means this feature is disabled, which is the case for your website.
You’ll need to enable this core WordPress feature or check with your hosting as to why this feature is disabled and after that, the routes should start working as expected.
Don’t hesitate to get in touch if you have any other questions.
Hi, the webhost fixed the REST API and they said that part is working but its still not saving.
Hello,
We tried to save the data from Rank Math now and it’s saving correctly all the focus keywords and changes to the snippets.
The only thing that we recommend now is switching to the new Divi Builder as the ones you are using is still the old version which is missing a lot of improvements.
Don’t hesitate to get in touch if you have any other questions.
Hi, Sorry I must be doing something wrong then because its still not saving. Is there a way to send you a video of what I’m doing so you can see? Also it says I’m up to date on my plug ins? I cleared my caches and did a hard reload of the website also.
Hello,
Please use a tool like https://loom.com/ to record and share a screencast while replicating the issue on your site.
Also, the login link has expired. Please share a working login link so we can check this further.
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. I updated the login to a longer extension and pasted the new code and I added a video of what I’ve been doing. The only way I got any information at all to save was when i didnt use the divi editor but just the wordpress editor. Can you please check further?
Thank you.
Hello,
Thanks for sharing the video that explains the issue.
I have logged in to your site and tried editing the meta description on both Divi Builder and WordPress Editor.
I was able to edit/save/update the meta description on WordPress editor, however, it was not saved when I tried to do so in Divi Builder.
This is because when I checked the browser console at the time when Rank Math Editor was opened in Divi Builder, there were a lot of errors in the browser console.
The errors that were shown are: Uncaught (in promise) {code: 'invalid_json', message: 'The response is not a valid JSON response.'}
Have a look at the below screenshot –
Those errors usually are caused when there is a failure to receive an expected response from the server.
I would recommend getting in touch with your web host to check the REST API Debug log and see if that gives some clues regarding the errors.
You should also get in touch with the Divi theme support regarding this as the issue is happening with the Divi Builder and not with the default WordPress editor.
Hope this helps and let us know how it goes.
Looking forward to helping you.
Thank you.
