Hello,
The issue has not been fixed. Currently using the latest version of RankMath. Still the same exact problem and issues from over a month ago.
Steps taken so far:
1. Disconnected and reactivated account
2. Plugin using the latest version 1.0.214
Hello,
To help you investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience.
Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you please regenerate the temporary login link and keep it atleast for a day? I see the issue on your site but to debug it we’ll need more than an hour.
Looking forward to helping you.
Ok done. I reset it for one day duration after access.
Hello,
We have fixed the issue on your site, and we’ll also include it in the next update. You can now access the researched data of the previously researched keywords.
Hope that helps.
Hello,
The issue is not fixed. The box still appears blocking the needed information. There has been no change. Credits are not reset as well.
Hello,
Did you import the backup or make any changes in the plugin file? The changes I made previously were not there on your site. I have made the changes again now, and it seems to have fixed the issue. Please take a look at the screencast shared in the Sensitive Data Section.
Also, your credits are set to reset on 17th March. You can reset the data on the Status & Tools page.
Hope that helps.
No, I haven’t changed anything. However I just logged in and the issue appears to be fixed.
However the box still appears on my latest article post from today. I’m assuming it’s intended to be this way because I’m out of credits and didn’t use any credits for this last post?
Hello,
Yes, that was intended. The “box” or notice you are seeing will show up if you have used up all your available credits and you will be able to use the Content AI features again after the credits are added to your account or replenished.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
