Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The screenshot you shared is not visible, please re-upload it.
Looking forward to helping you. Thank you.
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This reply was modified 3 years, 5 months ago by
Sajid Khan.
Hello, I am trying again with the screenshot;https://ibb.co/x5TJsqj
Thanks.
Selim
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello, I tried the guide and came across a problem when I activate the theme. I will speak with the developer however, since the first building of my website, I never had issues with RankMath or any other plugin and started to have problem with rankmath only after your recent change. So I find you responsible and will stop using your product. https://ibb.co/S65G7HP
Hello,
I am really sorry about that. We would take a closer look at the settings happily if you want, so we can solve that issue. To do that, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Alberto, thank you for taking extra step into solving my issue. May I have an email to use while creating a temp user? Thank you.
Hello,
You can use s******@r*********** to create an user.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
After checking it, it seems it is an issue similar to one several users are reporting. We are already working on it and we hope to release a fix really soon.
Looking forward to help you.
Hello Alberto, I am glad that your team is working on it. Looking forward hearing from you. Best, Selim
Hello,
We released an update with a fix on this issue.
Please update to the latest version and clear your site cache.
Let us know if this is resolved. Thank you
Hello Michael, is the newest version 1.0.52.1? I couldn’t find updates on my WP panel but perhaps it was auto updated.
Hello again Michael, I still don’t see an update on my WP panel. Just wanted to follow-up.
Hello,
I am really sorry for this late reply, were you able to solve the issue? If not, could you add again the login link (it expired) so I can log in and check it?
Looking forward to help you.
Hello Alberto,
No it isn’t solved. Search impressions, clicks, keyword positions etc. – these values are still zero. I extended the user and sharing the link in the Sensitive data section.
Thanks for your follow up. Looking forward to see it resolved.
Best,
Selim
