Can’t connect analytics account

#705000
  • Resolved ANG
    Rank Math pro

    We want to bu rank math but can’t connect our analytics account

Viewing 15 replies - 1 through 15 (of 30 total)
  • Hello, we apologize for the inconvenience you’re experiencing with connecting your analytics account to Rank Math.

    To resolve this issue, please follow these steps:

    1. Head over to Rank Math SEO → General Settings → Analytics in your WordPress dashboard.
    2. Click the Test Connections option at the top right of the Analytics settings to validate the existing connections.
    3. If you see a red signal indicating a glitch in the connection, simply reconnect with your Google account by clicking on the Reconnect button.

    If the issue persists even after reconnecting your Google account, or if you encounter any other issues, please feel free to get in touch with our support team. We are here to help you with any further assistance you may need.

    Thank you for bringing this to our attention, and we appreciate your interest in using Rank Math.

    Sources:
    Google URL Inspection API Integration in Rank Math
    Benefits of Creating a FREE Rank Math Account » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math
    How to Setup Rank Math SEO Plugin Properly

    ANG
    Rank Math pro

    I have tested and tried to reconnect several several times.

    Hello,

    Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

    Can you please confirm if you have a verified Google Search Console and Google Analytics property on the Google account you connected? Please double-check that the Google account you connected has a functional Google Search Console and Google Analytics property. If you do not have a Google Search Console property, you can create one by following this guide. You can also sign up for Google Analytics here.

    Looking forward to helping you resolve this issue.

    ANG
    Rank Math pro

    Yes, for Analytics. For the console, I can’t connect because I’m not a verified owner, but the property is shared with me.

    ANG
    Rank Math pro

    But, it’s analytics that I can’t seem to connect. I’ll send a screencast

    Hello,

    You need to be the verified owner for you to connect to Search Console.

    First of all, check to make sure that you have a verified Google Search Console and Google Analytics properties, if not follow the attached link to create one.

    Here’s a link on how to connect your Google Account with Rank Math properly: https://rankmath.com/kb/connect-your-google-account/

    Also, please verify using the URL prefix and ensure that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).

    Prefix

    You can follow our guide here to create the URL Prefix property:
    https://rankmath.com/kb/google-site-verification/#num-1-1-open-google-search-console

    The URL-prefix property also helps keep your sitemap in sync with Google Search Console as we submit it automatically for you. In addition, the domain property won’t work correctly on some sections of the Analytics module such as the IndexStatus.

    Let us know how this goes.

    Thank you.

    ANG
    Rank Math pro

    Hello. I have tried and tried to connect the analytics as per your instructions and it’s not happening. I created a screencast for you to view. https://nimb.ws/BH9bWF

    I know I can’t connect console, but I have tried to connect the GA4.

    Also got this verified email saying I gave rank math permissions: https://nimb.ws/lyFWhG

    Hello,

    Please ensure that you’re using the latest version of Rank Math plugin on your site:
    https://rankmath.com/changelog/free/

    Then, please follow these steps:

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.
    tick all checkboxes

    4. Let the process complete, which might take around 30 minutes.

    If the issue persists, /we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    ANG
    Rank Math pro

    I did everything as instructed, and this is still persisting. I have created a login for you. The file manager is installed within WordPress for FTP access, but please be advised that this is on a corporate network/server. I’ll send the login info in the sensitive data response section.

    ANG
    Rank Math pro

    I am unable to backup the website, so please do NOT do anything without explicit permission first. We wish to purchase your plugin, but won’t and can’t unless we can connect the analytics. Thanks!

    Hello,

    I can check that you haven’t provided enough permissions for our plugin to fetch the GA & GSC properties:

    Please follow the steps mentioned here again and make sure to allow all the permissions to fix the issue: https://support.rankmath.com/ticket/cant-connect-analytics-account-2/?view=all#post-707218

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    ANG
    Rank Math pro

    NO matter what I do it says that sir. This has been the issue since we installed it. We have given it all permissions. Please review the screencast here: https://nimb.ws/eSig7q

    ANG
    Rank Math pro

    ALSO, please keep in mind, that we’re JUST trying to connect analytics. With the console, I am not an Authorized owner.

    Hello,

    It seems like you also don’t have enough permissions for the GA account. You will need the Admin rights of the GA account to connect it with our plugin. Also, our plugin doesn’t fetch the data from your GA account in the Free version. You can only use the GA connection to install the analytics code to your site.

    Looking forward to helping you.

    ANG
    Rank Math pro

    I created the GA account, so I do have admin rights to it and gave Rank Math ALl the permissions it asked for. I don’t have ownership of the Console account because it’s set up by corporate.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 30 total)

The ticket ‘Can’t connect analytics account’ is closed to new replies.