Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It seems some tables are missing, have you tried re-creating the database tables?
Please follow all the steps in this guide once again, https://support.rankmath.com/ticket/analytics-data-not-showing-read-here/
This is a tried and tested method and we are certain these instructions work. It is possible that you missed a step or incorrectly chose some option.
Hope this helps you. Thank you
Hi Anas,
thanks for the fast reply. I tried it another 2 times, but it does not work.
What can I do? The analytics database is always empty.
br Jürgen
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that additional information.
Yes, the login credentials you have provided are already working.
We appreciate your patience in this matter and will update you soon once we found the root cause of this issue.
Thank you.
Hi,
can you please let me know if you located the problem already? I haven’t heard from you since almost 4 days.
all the best
Jürgen
Hello,
Thank you for your update, and sorry for the delay.
We have investigated your site, and it seems that the Google Search Console table doesn’t exist, even after recreating the tables using Rank Math. However, we have already added the missing table manually, and it should fix the issue now.
Please follow the steps in the link below to start a fresh import of your Google Search Console data:
https://rankmath.com/kb/delete-old-analytics-data/
I hope that helps. Thank you, and looking forward to your update.
Hello Reinelle,
I tried it, but it didn´t work. I tell you what happened when I did the things in the link:
Step 5: Allow all the permissions one the next screen.
There are only 3 things for permission instead of 6.
Optional You should be getting a similar notice as shown below after 30 seconds of clicking the update button (page reload required).
The data import didn`t happen …
What can it be?
My sytsem time is also completely wrong – automated updates ar in 15 years … I don´t know why and how to fix it.
all the best Jürgen
Hello,
Thank you for the follow up.
I noticed you are using the domain verification method for your site on GSC. Domain properties usually don’t allow fetching data from the Search Console.
Would you please mind trying to reconnect the analytics module and use the URL prefix property?
Let us know if this helps you.
Thanks,
it still doesn´t work. It is fine for me. I can just use google analytics instead. I thought it would be easier to solve…
Thanks for all the efford.
all the best,
Jürgen
Hello,
Thank you for the update.
We apologize for the inconvenience this issue has caused you.
If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Thank you.
