Analytics Data Not Showing? READ HERE!

#113265
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please follow these steps:

    If you are not seeing any data inside your Analytics module, this guide might help you.

    A. Pre-check List

    1. You should not be using Google Analytics v4 or Matomo Analytics.

    2. Update to the latest version of Rank Math Free & PRO

    3. Ensure that you are logged in to your paid account:
    rank math member area

    4. Disconnect and reconnect your account from inside WordPress:
    reconnect rank math account

    B. Refresh Tokens

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Delete the cache of already imported data from here:
    /wp-admin/admin.php?page=rank-math-options-general#setting-panel-analytics
    WP Dashboard > Rank Math > General Settings & Analytics > Delete Data
    delete the data

    3. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    4. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that shows up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    5. Let the process complete and it might take around 30 minutes.

    6. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.
    Rebuild Index for Analytics

    7. Please check if the data shows up here:
    /wp-admin/admin.php?page=rank-math-analytics#/
    analytics data

    If that does not help, please paste the data from here:
    WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
    system info

    We really look forward to helping you.

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