Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I’ve been able to replicate the issue on your site and this has been submitted to our dev team for closer investigation.
Looking forward to helping you. Thank you.
Hello,
Before moving forward, can you please update all the plugins and the themes to the latest version?
Looking forward to helping you. Thank you.
Hi,
I can’t update those plugins as they also have bugs which I’m waiting on developers to fix. So at this stage everything is as up to date as it can be.
Thanks
Hello Darryl,
I am afraid the logins are not working.
Could you please check?
Hi,
Should be fine now. You must have tried to login while the site was being pushed that’s all
Thanks
Darryl
Hello,
I tried by myself now and meanwhile I went through the first login (the URL login), I couldn’t log in in WordPress:
Could you check it?
Looking forward to help you.
This is a common problem with WordPress, just enter it a 2nd time and you’ll be in.
Hello,
Thank you for contacting Rank Math today.
I have accessed your site and everything seems to be fine in all pages including product pages. I have attached a screen recording of the same in the sensitive data section.
Looking forward to helping you. Thank you.
Hi,
the problem is still there I had to roll it back to a working version for the posts I was working on. I have put it back to the version where you will see the problem now
Thanks
Hello,
Thank you for contacting Rank Math today.
I have been able to reproduce the product page error and this has been submitted to our dev team for closer investigation.
We will be getting back to you in a short while.
Looking forward to helping you. Thank you.
Hello,
Can you enable the Beta update and see if it fixes the issue?
You can enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
https://rankmath.com/wp-content/uploads/2020/02/Rank-Math-Beta-Testing.jpg
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
https://i.rankmath.com/Pbu5J6
Please clear the caches, server, and WordPress after updating.
If the issue is still not resolved, please let us know.
We are here to assist. Thank you.
Hi,
ok the main problem appears to be resolved now. However these two problems have now appeared and were not there before.
1. We are searching in database now appears on some products and posts. I see what its about but the old version doesn’t do this at all.
2. At least one paragraph is to long. Consider using short paragraphs. Most of my paragraphs are short and weren’t being flagged in the old version. Also I updated the first product in the product list and it took the score from 86 to 89 in edit mode. However when you update it it goes back to the old score and flags it again. Also when you go to the main product menu the score is the updated number of 89.
I have also cleared the catch, removed rank math transients and flushed seo analysis data.
Thanks
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
1. This should update as soon as the products data are read and updated. If it doesn’t please let us know so we can look into it.
2.I have noted the analysis issue. Please note that the Rank Math recommendations are basically guidelines and should not be followed religiously. We will be looking into it and will get back to you soon.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
