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Hi,
When I go into edit on a page or post all of the ticks and crosses that rank my keyword are no longer visible. Any ideas on this it happened when I updated to the latest version as well as the previous one. I’m currently running 1.0.41.2 after rolling back and it works fine. also can email images if required thanks
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Hi Darryl,
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/We really look forward to helping you.
Hi,
have tried that and nothing. If I take this piece of code out it works in the side bar and when I add it back it takes it out but the ticks and crosses disappear. Looks like I’m not the only one having this issue maybe this piece of code needs a tweak. looks like someone changed something in one of the updates.
/**
* Disable Gutenberg Sidebar Integration
*/
/**add_filter( ‘rank_math/gutenberg/enabled’, ‘__return_false’ );
*/
/**Also I can confirm this problem starts at version 1.0.42
I also tried with 2 versions of theme and the theme I use is Divi.Hello,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Darryl,
Did you manage to fix this issue because I do not see the issue at all?
It seems to be working as expected. Is there a set of steps I need to follow to see the issue?
In the meantime, I will consult with my colleague about how he replicated the issue.
We will get back to you.
Hi Todd,
Michael seems to have replicated it, if you look above I am not using the sidebar which appears to be in your screen shot. I added a bit of code when this change was implemented to that it stayed in the main screen. So it’s the main screen where its not working from the version number mentioned above
Also the piece of code has been removed that was moving rank math out of the side bar which is posted above too.
I don’t know what kind of feed back you are getting about rank math being in the side bar but for what I do and how I use it I just find that it is jammed up and not user friendly when it’s in the side bar.
thanks
The ticket ‘All ranking ticks and crosses missing’ is closed to new replies.