after the last update plugin.I cannot edit the description or title field.

#56151
  • Resolved aldewaghry
    free

    I have a problem that appeared after the last update plugin.
    As you can see in the attached picture, I cannot edit the description or title field.
    https://ibb.co/X81TvGZ
    My site is in Arabic and things were right before the update.
    The browser uses Google Chrome.
    Please solve this problem.

Viewing 15 replies - 1 through 15 (of 36 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I discovered that the problem is with the Arabic language only. When I switch the WordPress English control panel interface, the problem disappears.
    Please try to fix this problem with the Arabic language. Before the update, everything was fine.
    thank you

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have been able to replicate the problem. The title is still editable if you switch Rank math to the side bar. I have however forwarded this issue to the dev team for further investigation.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    thank you , please the problem appear when Arabic language used.
    this is the problem.

    Hi,

    Please update to the latest version, 1.0.43.1. Head over to your WordPress plugins/update page and update the Rank Math plugin to the latest version.

    We just released an update. That should fix the issue.

    You might need to clear your browser cache by using any of these keyboard combinations:
    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    And, clear your website and server-cache if you are still seeing any issues from Rank Math’s end.

    Hope that helps. If there’s anything else we can help you with, please let us know. We are here to assist.

    Thank you for your reply. I updated the extension and things are working fine now with Arabic.
    But I have some notes.
    See the picture.
    https://ibb.co/7V9CF7M
    There is a simple problem that the description quotes from the first paragraph in the article. It should be dedicated to handwriting so that I can manually edit the description. Also the title …. Do you have a solution for this problem?
    thank you

    Thank you for your reply. I updated the extension and things are working fine now with Arabic.
    But I have some notes.
    See the picture.
    https://ibb.co/7V9CF7M
    There is a simple problem that the description quotes from the first paragraph in the article. It should be dedicated to handwriting so that I can manually edit the description. Also the title …. Do you have a solution for this problem?
    thank you

    Hello,

    Thank you for the follow up.

    Rank math description takes an excerpt of your post if it is empty. The field is however editable and you can enter your own defined meta description. Here is a short screen cast in the sensitive section to show you this: https://i.rankmath.com/sEEYiF

    Looking forward to helping you. Thank you.

    ​​​​​​

    Firstly, thank you for your response and I wish you safety.
    Another problem also appeared after the last update.
    Which
    In the event that I am modifying the post after publishing it or modifying an old post.
    permalink changes to strange characters as you can see in the picture.
    https://ibb.co/SmCnhJW
    This makes me rewrite the permalink again manually. It looks like the following image
    https://ibb.co/RHmJDCS
    This is also a problem with the Arabic language and was not present in the previous version.
    Please solve.
    thank you

    Hello,

    Those characters are the encoded version of your permalink. Don’t worry, they mean exactly what you typed, just they are encoded since search engines only use ASCII characters and any other must be encoded. But Google will still understand your content since it decodes the permalink when it reads the website.

    Looking forward to help you.

    Thank you for the speed of response
    But
    ? Is there a solution to this problem
    You know that changing the link increases the number of characters, which gives an error in the length of the link.
    I hope you will find a solution like this before the latest update.

    Hi,

    We have raised this issue internally and we will soon release an update with a fix.

    We would appreciate your patience in the meantime.

    Thank you.

    Thank you for answering and I hope you are safe. Waiting for update and solving the problem.
    Actually, your website is great and your responses are excellent.
    And the plugin is excellent and much better than its competitors by my experience, and it is enough that it is free and has the same paid specifications.
    greetings to you all

    Hello,

    Thank you for the follow up.

    We will keep you updated. You can always check the change-log to check what has been changed with released updates.

    In the meantime, let us know if we can close this ticket please do not hesitate to let us know if you need our assistance with anything else.

Viewing 15 replies - 1 through 15 (of 36 total)

The ticket ‘after the last update plugin.I cannot edit the description or title field.’ is closed to new replies.