Hi Yas,
If you have already established that this happens only when Rank Math is enabled, then we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Yas,
We are so sorry about that. It looks like a bug and happens only with certain users when the strip category base is enabled at WordPress Dashboard > Rank Math > General Settings > WooCommerce.
We have taken note of this and we will be releasing an update with a fix very soon.
OK, I hope the fix will come very soon
Hello,
I see the issue on your site but I couldn’t reproduce it on my setup. Can you add your site’s FTP access in the Sensitive Data Section so we can check by editing some plugin files?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please do not make tests on the live website as we get 404 errors and clients are complaining.
Hello,
Please do not make tests on the live website as we get 404 errors and clients are complaining.
Can you create a staging site where we can debug this issue?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
We really appreciate your effort in creating the staging site. We are checking this further and we will be in touch when done.
Looking forward to helping you. Thank you.
Hello,
I couldn’t reproduce the issue on your staging site. Please check the screencast I added in the Sensitive Data Section. Is it copy of your live site will all the data, plugins and theme?
Looking forward to helping you.
Hello,
I have tested the main website and the staging, and the problem is still there
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
