Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I noticed that you also have Yoast activated on the site, kindly try to deactivate it and let me know if the issue persists.
Looking forward to helping you. Thank you.
HI there,
Thanks for getting back to us.
Kindly share your Rank Math username and password via the sensitive data section so that we can check this further.
I am looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
HI Isdor,
I have been able to reproduce the activation issue on your site and this has been submitted to our dev team for closer investigation.
We will be getting back to you in a short while. Thank you.
Has there been an update to this because I to have this problem.
no update from the tech dev team
Hello,
Apologies for the huge delay.
I am checking the status on this and will get back to you shortly.
We appreciate your continued patience. Thank you.
Hello,
There is some major conflict on your website. The Rank Math dashboard looks all off and I can’t run the health check on your website.
Health check shows a blank page:
And this is how the Rank Math dashboard appears:
Do we have your permission to deactivate all plugins temporarily to try and find a fix?
sure, you have my permission
Hello,
There is something off on your setup. We think it has something to do with your hosting or how you installed WP. The layout on all plugins is off and it doesn’t work even when all plugins are disabled.
There is no issue with your account.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
okay, i had a similar issue before and it was solved. check this link>>>https://support.rankmath.com/ticket/login-data-not-working-on-multiple-sites-2/
So, one of your team members called Balazs (https://support.rankmath.com/users/balazs/) wrote this and it worked:
Hello,
I have logged in to your site (https://e********************.com/e*****) and I made a small change in the plugin code, now the plugin activation is working correctly on that site.
Here’s what I did: I accessed the seo-by-rank-math/includes/admin/class-admin-helper.php file via FTP and scrolled down to the following code (around line 157)
$body = self::authenticate_user( $username, $password );
I added this line right after it:
$body = json_decode( $body, true );
This seems to have fixed the issue. I’m not sure why this is needed on your sites, it might be related to some server setting. It seems to work fine everywhere else without the change.
Hope that helps.
Hello,
Thank you for contacting Rank Math and sorry for the delay.
Your last response got stuck on our moderation queue which made it impossible to get back to your sooner.
Back to the issue, I have submitted this to my colleague and we will be getting back to you in a short while.
Looking forward to helping you. Thank you.
Hi Isdor,
Have you tried making the change that my colleague had suggested?
Did it work?
If you would like us to make that change for you, we will need your FTP and WP logins (along with RankMath.com logins to verify if the change worked).
Let us know how you want to proceed.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
