Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you please check your server log for any errors that are reported when you try to connect to Rank Math account from the dashboard?
If nothing is reported in the log then please share FTP access in the Sensitive Data Section so we can debug this issue on your site.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i dont know how to check server log errors
Hello,
I have logged in to your site (https://e********************.com/e*****) and I made a small change in the plugin code, now the plugin activation is working correctly on that site.
Here’s what I did: I accessed the seo-by-rank-math/includes/admin/class-admin-helper.php file via FTP and scrolled down to the following code (around line 157)
$body = self::authenticate_user( $username, $password );
I added this line right after it:
$body = json_decode( $body, true );
This seems to have fixed the issue. I’m not sure why this is needed on your sites, it might be related to some server setting. It seems to work fine everywhere else without the change.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
