This support is what will make me change my mind about joining you
Hello,
Thank you for contacting the support and we regret the inconvenience caused.
Could you please describe the issue you faced? Was the payment not successful or did you face some other issue?
If the payment did not go through, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Please let us know how that goes.
The bank card supports purchases from all service providers, but it does not work with your account, so I get an error message..
And the second thing is, can I have a special price and I do not want to get the money back in case I did not like the tool, but I would like to try the tool and then judge whether I should stay with you and renew the subscription or not.
Hello,
I can check that you have already purchased a PRO subscription. Also, the prices shown on our website are the best-discounted rates ever available on Rank Math.
As much as we want to help, there can not be any further discounts or offers on the pricing we are offering.
Hope that helps. If there’s anything else we can help you with, please let us know.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
