Your site is experiencing a technical problem

#16820
  • Resolved Angel Style
    Rank Math free

    hi , when i go to admin panel screen is freeze and this error send to my mail please fix it
    درود،

    از وردپرس 5.2 ویژگی‌های درونی برای تشخیص اینکه چه موقع یک افزونه یا پوسته در سایت شما دچار خطای مهلک شد، و با این ایمیل خودکار به شما اطلاع دهد، وجود دارد.

    در این مورد، وردپرس خطایی با یکی از افزونه‌های شما گرفت، Rank Math SEO.

    اول، سایت خود (https://afree.ir/) را ببینید و برای هر خطای قابل رویتی بررسی نمایید.
    سپس، برگه‌ای که خطا در ان رخ داد را ببینید (https://afree.ir/wp-admin/) و برای هر خطای قابل رویتی بررسی نمایید.

    لطفا برای کمک بیشتر با بررسی این مشکل با میزبان خود تماس بگیرید.

    اگر سایت شما https://afree.ir با مشکل نمایش داده می‌شود و شما نمی‌توانید بصورت معمول به پیشخوان دسترسی داشته باشید، هم‌اکنون وردپرس دارای یک “وضعیت ترمیم” رسمی است. این به شما اجازه می‌دهد با خیال راحت وارد پیشخوان خود شوید و بررسی بیشتری نمایید.

    برای امن نگه‌داشتن سایتتان، این پیوند در 1 روز منقضی می‌شود. بابت آن نگران نباشید، اگرچه: اگر بعد از انقضای آن دوباره خطایی اتفاق بیوفتد یک پیوند جدید به شما ایمیل خواهد شد.
    جزئیات خطا
    ===================
    یک خطا از نوع E_ERROR در خط 70 از پرونده /home/afree/public_html/wp-content/plugins/seo-by-rank-math/includes/class-helper.php رخ داد. پیام خطا: Uncaught Exception: DateTime::__construct(): Failed to parse time string (۱۳۹۸-۰۷-۱۶ ۱۶:۰۱:۱۰) at position 0 (�): Unexpected character in /home/afree/public_html/wp-content/plugins/seo-by-rank-math/includes/class-helper.php:70
    Stack trace:
    #0 /home/afree/public_html/wp-content/plugins/seo-by-rank-math/includes/class-helper.php(70): DateTime->__construct(‘\xDB\xB1\xDB\xB3\xDB\xB9\xDB\xB8-\xDB\xB0\xDB\xB7-\xDB…’)
    #1 /home/afree/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/search-console/class-search-console.php(130): RankMath\Helper::get_midnight(‘\xDB\xB1\xDB\xB3\xDB\xB9\xDB\xB8-\xDB\xB0\xDB\xB7-\xDB…’)
    #2 /home/afree/public_html/wp-includes/class-wp-hook.php(286): RankMath\Search_Console\Search_Console->dashboard_widget()
    #3 /home/afree/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
    #4 /home/afree/public_html/wp-includes/plugin.php(531): WP_Hook->do_action(Array)
    #5 /home/afree/public_html/wp-content/plugins/seo-by-rank-math/includes/t

    • This topic was modified 4 years, 5 months ago by Angel Style.
    • This topic was modified 4 years, 5 months ago by Angel Style.
    • This topic was modified 4 years, 5 months ago by Angel Style.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Kindly allow me consult the developer on this and then I’ll get back to you.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    hi
    What information do you need?Tell me, give them to you

    Hello,

    Thank you for contacting Rank Math today.

    The data being requested is the WP logins (login credentials) so that we may log into your site and try to help with the issue.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Your problem can be solved by disabling the persian calendar plugin.

    in your error : Failed to parse time string (۱۳۹۸-۰۷-۱۶ ۱۶:۰۱:۱۰)

    The numbers are in Persian

    We are waiting for this problem to be resolved.

    You can use the following alternative plugin:
    WP-Persian
    https://wordpress.org/plugins/wp-persian/

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Your site is experiencing a technical problem’ is closed to new replies.