Your site is blocked. Please contact support.

#710333
  • Resolved Geziyoo. co

    4 months ago

    Rank Math free
    Content AI Expert

    When I click on the content AI credit renewal screen, Your site is blocked. Please contact support. A warning appears, what could be the reason?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 months ago

    Hello,

    Thank you for reaching out to us. We’re sorry to hear about the issue you’re facing with the Content AI credit renewal screen.

    The warning message you’re seeing could be due to various reasons, such as a connectivity issue or a temporary server problem. To troubleshoot this, please ensure that your website has a stable internet connection and try refreshing the page. If the issue persists, you can also try clearing your browser cache and cookies or using a different browser to access the Content AI credit renewal screen.

    If the problem continues, please let us know, and we’ll be happy to assist you further.

    We hope this helps, and please don’t hesitate to reach out if you need any more help.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math

    Alhan

    4 months ago

    Hello,

    Thank you for your query, and we are so sorry about the trouble this must have caused.

    Can you please confirm if you can see the correct number of credits over here:
    http://rankmath.com/my-account/websites.

    screenshot

    If you can see the correct number of credits as suggested above then this is a problem with the syncing of information between your Rank Math Account and your website.

    Disconnecting and then reconnecting your account should mostly resolve this, so you can follow the steps suggested below:

    1 . Please verify that you’re running the latest versions of the Rank Math plugins? According to the Rank Math changelog https://rankmath.com/changelog.

    2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

    5 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI scroll down and click on the refresh icon to refresh the credits.

    Here’s a screenshot for reference:

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Your site is blocked. Please contact support.’ is closed to new replies.