Your request has been blocked issue

#51156
  • Resolved Martin Palombini

    3 years, 11 months ago

    Rank Math free

    Hello rankmath team,

    I just install the plugin but i’m getting an error when i press in save changes in any customization section.
    (SEE image)

    https://ibb.co/TKyjLfZ

    https://ibb.co/jwPLMmv

    I registred in the plugin with a diferent email than my wordpress, don’t now if that could be te reason of the issue.

    It seems a great plugin but with that error i can’t use it..

    My site url is: martinpalombini.com

    Please let me know what can i do to solve this problem.

    Best Reggards.

    Martin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Martin Palombini

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd

    3 years, 11 months ago

    Rank Math free

    Hi Martin,

    It looks like you have BitNinja security enabled on your website that is preventing the changes from getting saved.

    Please talk to your server provider or disable the security plugin and then proceed to make changes.

    Once you are done with the changes, please enable the security once again.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Your request has been blocked issue’ is closed to new replies.