Hello Leo,
Thank you for reaching out to us and sorry for the inconvenience you’re experiencing with our payment gateway.
There could be several reasons why your payment is not going through. Please ensure that your payment method meets the following requirements:
- Payments in USD $
- Supports subscription-based payments
- You are not using a prepaid card
- International payments are turned on
- Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
Additionally, you can contact your bank to inquire about any restrictions or blocks on your card that may be preventing the payment from going through. They may be able to assist you in approving the transaction.
If the issue persists, please reply to this ticket and provide a screencast of the error message you’re encountering. You can use a tool like Loom to record the screencast.
I apologize for any inconvenience caused, and we’ll do our best to assist you further.
P.S. If you need more information on troubleshooting payment issues, you can refer to our knowledge base article here.
Looking forward to resolving this for you.
Best regards,
Rank Math Support
Sources:
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Why is my payment getting declined?
Troubleshooting Payment Issues at Rank Math » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
