Ok so that is the code you told me to add to stay connected. I removed it. It apparently had syntax errors to make it show on my site.
Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
Can you please confirm where you are adding that code? We require that you add the code to your child theme’s function.php file or to the rankmath.php file, otherwise, you can use a third-party plugin like Code Snippets to add the code.
If you want to give us access to your site, you can follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/. You can use
s******@r***********, if you need our email
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
