You are not using rich media like images or videos, BUT I am!

#260342
  • Resolved Gino Beecken

    2 years, 7 months ago

    Rank Math free

    I am using the DIVI-Theme and rankmath says: You are not using rich media like images or videos
    But i am definitely using images! I read a thread about that topic here on the supportpage, but it was closed before solved and it was 2 years ago. So I guess you didnt fix this issue at all, but it should be. Will this issue be fixed? Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 7 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For Rank Math to recognize the images, they should be added using the <img> tag.

    Could you please share the affected URL to check? Also, are you using any shortcodes to display the image on your site?

    Looking forward to helping you.

    Thank you.

    Gino Beecken

    2 years, 7 months ago

    Rank Math free

    hi,
    where shall I add the tag ?
    The main URL is bauhofwohnimpuls.de, but pretty much every page has that issue in the backend. In the frontend, sometimes it says that I have rich media in usage.

    No i dont have shortcodes for Images in usage.

    Thanks in advance.

    Prabhat

    2 years, 7 months ago

    Rank Math agency

    Hello,

    Depending upon the method you’re using to add the images, the <img> tags should be added automatically.

    However, since page builders make extensive use of shortcodes, it is hard to determine if the image is added or not.

    With that being said, we might need to take a closer look at the issue. Please edit the first post on this ticket and include the affected URL & WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘You are not using rich media like images or videos, BUT I am!’ is closed to new replies.