Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The issue only seems to occur to some versions of Divi, which version of Divi are you using? Also, how are you adding the images to the pages, could you please share a screencast via https://www.loom.com so we can test from our end?
Looking forward to helping you. Thank you.
Thanks for answer.
I use lastest DIVI version 4.7.7
I have currently 10 images on my page. 7 of them are pasted as basic image 3 of them are part of the slider. They are JPGs.
I can record my screen if necessary.
Thank you, Martin.
Hello,
Thank you for that information.
Please record a video screencast using a tool like Loom showing the troubleshooting and include the link in the designated Sensitive Data section.
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that additional information.
We also tried replicating and got the same issue. In this case, Divi might have changed something recently. Also, you can coordinate this with them as our dev team is already checking this issue.
For the meantime, if you have already added the alt text to images, there is nothing to be worried about. The score is there only for your reference anyway and doesn’t affect your actual rankings.
I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
