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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Your login details are not working and we are seeing an error:
Please add updated details in the Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/We really look forward to helping you.
Hey guys, any updates on this? Or should I look for other ways to solve it? Please let me know. Thanks.
UPDATE:
Unfortunately the post I mentioned is still missing the OG image as most other posts. There is a thumbnail, but that’s just the featured image of the post and of course it’s not the one that was set in Yoast.
As for the social links in the screenshot, they were there before this support request, I guess those disappeared somehow, no problem I’ll set them again.
Anyways, thanks for trying and otherwise your plugin seems great.
Hello
Thank you for sending the link.
We imported the meta again and everything on the link you mentioned seems fine.
Can you please confirm on your end?
We noticed that you have not completed these fields here:
Please add the details so the plugin can flush the FB cache for your site as soon as an article’s updated or published.
Also, please avoid replying to the ticket, instead, use the edit option and add your message there. Otherwise, the ticket gets pushed to the top and we reply from the bottom to the top of the queue.
Looking forward to helping you.
P.S. We recommend updating all the other plugins and themes to the latest version as well.
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