Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you share in the Sensitive Data section a link to that page so we can check it by ourselves?
Looking forward to helping you. Thank you.
Hi, have you seen my link I did send you? Can you see what the problem is?
BR Anders
Hi Anders,
We take the word count from WordPress. Could you please check what the word count reported in WP is?
Please let us know if that is not the word count reported by Rank Math.
Thank you.
Hi again, I work in divi. Maybe the problem here?
Have not get that kind of issue before with divi only image issues
But still get the problem that the tool RM says isch 3600 words and that is’nt so many.
Problem with this issue is that “keyword stuffing” is being incorrect
Any sufggestion how I can go further?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi,
I am sorry but the logins you provided are not working.
It would be great if you can share a temporary login link generated using this plugin instead:
https://wordpress.org/plugins/wp-security-audit-log/
Thank you.
I’ve installed it, anything more I should do?
Hi Anders,
Yes, please install this plugin and then generate a login link:
https://wordpress.org/plugins/temporary-login-without-password/
You use s******@r*********** email ID when it asks for it.
Thank you.
Hello,
I have just checked but we are still unable to log in. Could you check it?
Looking forward to help you.
Ok here;
Moved to Sensitive Data section
-
This reply was modified 3 years, 11 months ago by
Alberto. Reason: Edit moving private data to the sensitive data section
just wanted to check if you have been to my site and looked?
Hello,
We see the issue.
We will need to investigate this further.
For now, you can simply ignore the word account as it will not have any effect on the working of the plugin.
In the meantime, we will work on improving the way we found words in certain scenarios like the one you are in.
We would appreciate your patience in this matter.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
