Wrong email subscription

#388940
  • Resolved Marketing Tools

    1 year, 11 months ago

    Rank Math pro

    Hi, I just pay subscription (Rank Math pro) with wrong email. Can you help us? I subscribe with email m*************@t*********** but the right email is m**************@t***********.

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    1 year, 11 months ago

    Hello,

    Thank you for your patience.

    We have merged your purchase with this account.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope this helps.

Viewing 1 replies (of 1 total)

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