Wrong Email Provided At Purchase of Pro Version

#431516
  • Hi,
    I purchased RankMath Pro and entered the wrong email address at time of purchase. I already have a free account. My account username is sergedionne and email address is s****@s***************.

    I used this email address at purchase of the Pro version s****@r*************** while it should have been s****@r**************** ( .com not .ca).

    The .ca email does not exist and I cannot receive the email you sent me at s****@r*************** for me to setup RankMath Pro.

    Can you resend the initial email to s****@r**************** or s****@s*************** per my current email in my free account please? Or setup the the Pro version in my current account above?

    You may reply to either s****@s************** or s****@r****************. I will receive both.

    I apologize for your inconvenience.

    Sincerely,
    Serge Dionnne

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    As requested we deleted that account with an incorrect email and added the PRO subscription to this account.

    Hope this helps solve your issue.

    Don’t hesitate to get in touch if you have any other questions.

    ​​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Wrong Email Provided At Purchase of Pro Version’ is closed to new replies.