Wrong email Id - Support

Resolved RAO RIZWAN
3 years, 4 months ago

Rank Math free

dear sir, I bought rank math for my sites but unfortunately wrote the wrong email id. I am worried my email right email id is [redacted for privacy].
but I do not know which email id I wrote. my payment has been deducted from my account 59 dollars plus tax. plz, solve the issue I am too much worried.
I can provide card detail from a payment that was deducted pls solve this urgently.
Waiting for your kind response
Rizwan Ali

Viewing 5 replies - 1 through 5 (of 5 total)

Miguel
3 years, 4 months ago

Hello,

Thank you for contacting Rank Math today.

It seems that the purchase landed in the email address shared in the sensitive data section.

Would you want us to merge the accounts? If so what is the preferred email address?

Looking forward to hearing back from you.

RAO RIZWAN
3 years, 4 months ago

Rank Math free

Absolutely right
Bundle of Thanks .
This exactly this email id can be Wich I mistakenly put their.
My original email I’d is
On Wich I want to buy is written down.
r***********@g********
Thanks for kind response

RAO RIZWAN
3 years, 4 months ago

Rank Math free

r***********@g********

RAO RIZWAN
3 years, 4 months ago

Rank Math free

Sir in the reply I have shared my email id but I still have not gotten my rank math pro .plz provide me rank math pro.
Waiting for your Kind Response

r***********@g********

Jaideep Asrani
3 years, 4 months ago

Hello,

Thank you for your patience.

We have merged your accounts as requested.

Please check on your end if everything is working as expected.

Please go through this video tutorial that shows you how to get started with your PRO license:

Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/

2. Disconnect and reconnect your account from inside WordPress:

WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

You will be taken to RankMath.com again where you can connect your account to activate your license.

You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

Hope that helps.

RankBot
3 years, 3 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Wrong email Id’ is closed to new replies.