Wrong e-mail

#348044
  • Resolved Daniel Sorensen
    Rank Math free

    Hi. I just purchased RankMath Pro. And i might have typed in the wrong e-mail. My correct e-mail is i***@j*************. I might have mistyped i***@j************. Can it be changed to my correct e-mail?

    Best regards.
    Daniel

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase first?

    You can add a screenshot link using this tool in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Hi again.

    I Cannot provide you any screenshot, I did not receive any e-mail as I entered a WRONG e-mail. I ha e provided you my “okey” from the purchase link.

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    We really look forward to helping you.

    Thanks. Everything seems to work now

    Hello,

    We are super happy that we have addressed your concern. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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