Wrong Billing

#715567
  • Resolved Christopher

    3 months, 3 weeks ago

    Rank Math free

    I have a pro which I purchased November 2023 but not showing on account, and know I have received a PayPal charge for SEO Course which I did not subscribe

    Transaction ID
    42J992558F178250F

    Transaction date
    25 November 2022 22:04:07 GMT

    Seller
    Bright Market LLC
    d********@f*************
    +1 877-327-8914
    Instructions to seller
    You haven’t entered any instructions.

    Today I have received a charge:

    You authorised a payment of $242.40 USD to FastSpring (d********@f*************)

    View or Manage Transaction

    This purchase will appear as a pending transaction until FastSpring processes your order. To see the full transaction details, log in to your PayPal account. Please remember, it may take a few moments for this transaction to appear. Thanks for using PayPal.

    Transaction ID
    9FC63934EE4109300

    Transaction date
    5 January 2024 11:54:46 GMT

    Seller
    FastSpring
    d********@f*************
    +1 877-327-8914
    Instructions to seller
    You haven’t entered any instructions.

    Description Unit price Qty Amount
    SEO Course $202.00 USD 1 $202.00 USD

    Subtotal $202.00 USD
    Tax $40.40 USD
    Total $242.40 USD
    Sent to d********@f*************

    Sent from c****@s************

    The amount shown above may not be the final payment amount. If the seller completes the transaction and the final amount is greater than the above, we’ll send you an additional receipt that shows the final payment amount. Otherwise, this will be your final receipt.
    Funding sources used (total)
    Visa-XXX £199.55 GBP
    Currency conversion
    PayPal’s conversion rate: 1 GBP = 1.2147 USD
    This rate includes a currency conversion fee.
    E-money issued in GBP and then converted to USD.

    I want the recent charge refunded

Viewing 3 replies - 1 through 3 (of 3 total)
  • Christopher

    3 months, 3 weeks ago

    Rank Math free

    I have just emailed FastSpring and phone both are not working… email has been returned.

    If this is not refunded asap, I’m going to be in financial trouble.

    Christopher

    3 months, 3 weeks ago

    Rank Math free

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    d********@f*************
    host aspmx.l.google.com [142.251.168.27]
    SMTP error from remote mail server after RCPT TO:<d********@f*************>:
    550-5.1.1 The email account that you tried to reach does not exist. Please try
    550-5.1.1 double-checking the recipient’s email address for typos or
    550-5.1.1 unnecessary spaces. For more information, go to
    550 5.1.1 https://support.google.com/mail/?p=NoSuchUser p2-20020adfe602000000b00336641e9b61si659658wrm

    Jeremy

    3 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We don’t see that transaction in your current account.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    2 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Wrong Billing’ is closed to new replies.