Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This error is likely as a result of caching on your end. Could you please purge both your server and site and cache and let us know how this goes.
If that the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I installed that plugin again and inside the plugin, clicked to restore settings to the default ones.
After that cleaned the cache and removed the plugin and it seems to have fixed the issue. Could you check it?
Looking forward to help you.
Just wanted to thank you .. Rank Math support is the best !
Hello Andrew,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
I’m sorry to mention that the problem still here, the effect of the wp hide plugin still effect rank math
please check this screenshot https://prnt.sc/synor1
I’m really sorry that i thought it was solved !
the box of Sensitive Data is not working .. im trying to send for you the new login but the box do not appear !
Hello,
Could you try now if you can add information to the Sensitive Data section? If you still can’t, please create a new thread sharing the login information and linking to this thread so we know that thread is a continuation of this one.
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Could you please check now?
In the latest version, we removed certain tests.
I have cleared the SEO analysis data from WordPress Dashboard > Rank Math > Status & Tools > Database Tools.
Then, I ran the SEO Analysis once again.
Now, I do not see the issue in your most recent screenshot.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
