Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share a bit of more detail about the kind of conflict that you are experiencing so that we can login and investigate?
Looking forward to helping you. Thank you.
Hi there we are a multisite, so on our main site, the rank math section on the back end editor is grey out with just the tab shown when we turn it on. We have another subsite which is a community site , when we turn rank math on, on the backend, it works fine but on the front end , we experience white screen of death
Hello,
Thank you for contacting Rank Math today.
I have submitted this issue to our dev team for closer investigation and we will be getting back to you in a short while.
Looking forward to helping you. Thank you.
Hello,
I am seeing some errors in the console which is preventing the Rank Math function from working properly. To help you faster we would like you to perform a conflict check by following the steps given in the following link: https://rankmath.com/kb/check-plugin-conflicts/
Once you complete all the above-mentioned steps, please let us know the results.
Looking forward to helping you. Thank you.
We have did that before we post the ticket. Kindly check the first thread. We found out that wpbakery seems to be conflicting with the plugin. thank you
Hello,
We could not reproduce the issue on a test install.
Would you mind sharing the FTP access details to your site in the Sensitive Data field so we can try some changes in the plugin code?
Thank you. Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for sharing the details.
I have accessed your site through FTP and made a small change in the plugin code, now the Rank Math meta box seems to function correctly. Please check it, and check WPBakery’s functionality as well.
The issues seems to be happening because both plugins rely on the same third-party JavaScript library, but bundle different versions of it. I have taken note of this issue and we may add the same fix in a future update of the plugin.
Hope that helps. If there’s any issue, please let us know. Thank you.
Hi there, thanks for the quick response. It is finally working on the main site however , it is still not working on the community site ( we have a multisite structure ), whenever we tried to activate the plugin, the site goes into complete white screen. Can you help? Thanks!
Hello,
I have accessed your site one more time to investigate this issue and found that it is caused by piece of code in the BuddyPress plugin that is supposed to enable compatibility with Rank Math.
I have made a small change in the plugin file buddyboss-platform/bp-core/compatibility/bp-rankmath-plugin-helpers.php and now the site is working. For future reference, I added this code:
/**
* Retrieves the robots.
*
* @return string
*/
public function advanced_robots() {
return array();
}
Right after this part:
/**
* Retrieves the robots.
*
* @return string
*/
public function robots() {
return array();
}
We will contact the BuddyPress development team about the issue.
If there’s anything else, please let us know. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
