Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please let us know the kind of errors that are reported on your PHP error log when the plugin is enabled?
It would also help if you could check whether this is reported from a different browser.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I tried from a different browser…
wp-login.php is accessible but we got the same blank wp-admin Dashboard after login.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have noted that you site is running on an older version of PHP. Is it an option to update to PHP 7.x.x?
You can get in touch with your host about this and perform a full site backup before the upgrade.
Looking forward to helping you. Thank you.
Hi,
I changed PHP version to 7.0 from my panel and plugin is working now..
So its just because of older PHP version?
Hello,
It is very likely that the issue was caused due to an old version of PHP.
We are just glad that the issue is resolved now.
We are always here if you need us in the future.
Hey, if it isn’t too much to ask for – would you mind leaving us a review here?
https://s.rankmath.com/reviewrm
It only takes a couple of minutes but helps us tremendously.
It would mean so much to us.
Thank you.
