Hello,
Thank you for reaching out to us. We’re sorry to hear about the issue you’re facing with accessing the Content AI feature despite having an active subscription plan.
To resolve this, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account. After doing so, please refresh the credits count in the Content AI settings so the plugin can request the updated credits from our server and display the correct count.
If the issue persists, please let us know, and we’ll be happy to assist you further.
We appreciate your patience and understanding.
Sources:
Content AI Overview » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
