Wordpress dashboard does not show product after activation RankMath plugin

#574610
  • Resolved michel langerak
    Rank Math business
    Content AI Starter

    Hi There,

    When I activate the Rank Math plugin my products won’t disappear in het WP admin portal.

    I didn’t have this problem before, but now I have over 20,000 products. Could it be related to this?

Viewing 15 replies - 1 through 15 (of 15 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Would you please share the error log with us. It will help us understand what’s causing this issue.

    In the meantime, would you please run this troubleshooting guide to see if there’s any conflict with plugin / theme with Rank Math : https://rankmath.com/kb/check-plugin-conflicts/

    Let us know how it goes.

    Looking forward to helping you.

    michel langerak
    Rank Math business
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    From the error log, it seems that there’s a conflicting plugin/theme on your site.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), to determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how this goes.

    Thank you.

    michel langerak
    Rank Math business
    Content AI Starter

    I used the Plugin and when I activate rankmath my products will not show in my admin page.
    And when I deactivate it everything works again.

    Hello,

    To help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    michel langerak
    Rank Math business
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    michel langerak
    Rank Math business
    Content AI Starter

    I added the login data.

    Hello,

    Thank you for the additional information.

    You mentioned the problem you’re having is with your products not showing when Rank Math is active.

    However, when we checked your site, we couldn’t find WooCommerce or other e-commerce plugins installed. How are you adding and managing your products on your site? Did you use a different plugin before or did you change something recently? We’re a bit confused about this and we want to make sure we understand your issue correctly.

    Please let us know more about your situation so we can help you better.

    Cheers!

    michel langerak
    Rank Math business
    Content AI Starter

    If you go to ‘vakantiehuizen’ all items it will show 77061 houses. When you activate the rankmath plugin it will not show any house.

    Sandeepan Kumar
    Rank Math business

    Hello,

    Would you please share the error log with us as whenever I switch ON the Rank Math and go to “vakantiehuizen”, I see critical error has occurred on the site.

    Looking forward to helping you.

    Thank you

    michel langerak
    Rank Math business
    Content AI Starter

    Hi there,

    I am using toolset to show my house at vakantiehuizen. When I still had 5000-8000 houses everything worked well. After adding to >10.000 houses, they were suddenly no longer shown. So it is not due to the lack of the WooCommerce plugin. It is in the number of houses that are offered.

    michel langerak
    Rank Math business
    Content AI Starter

    Please check provincie and inspiraties.
    For this Post Types it works when you enable the plugin.

    Sandeepan Kumar
    Rank Math business

    Hello,

    When I activate Rank Math and then navigate to WP Dashboard > Vakantiehuizen > All items, I see the error as mentioned above. Due to this error, query monitor is also not working properly.

    So, would you please share the error log so that we can understand the issue much better.

    Looking forward to helping you.

    Thank you

    michel langerak
    Rank Math business
    Content AI Starter

    I found the issue it was the PHP-memory, I raised this one.

    Md. Sakib Khandaker
    Rank Math agency

    Hello,

    We’re glad that you managed to resolve this issue.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

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