Wordpress caught RankMath error and I can't edit any posts

#18194
  • Resolved Laurel Miltner

    4 years, 6 months ago

    Rank Math free

    Hello, I’m having this error appear and can’t seem to fix it. I’m unable to access the backend of my site or make any edits, and can only access WP in recovery mode. Below is the error I’m getting. Can you please help??

    This plugin failed to load properly and is paused during recovery mode.

    An error of type E_ERROR was caused in line 65 of the file /srv/htdocs/wp-content/plugins/seo-by-rank-math/includes/admin/class-metabox.php. Error message: Uncaught Error: Call to a member function setup_json() on null in /srv/htdocs/wp-content/plugins/seo-by-rank-math/includes/admin/class-metabox.php:65 Stack trace: #0 /wordpress/core/5.2.4/wp-includes/class-wp-hook.php(286): RankMath\Admin\Metabox->enqueue() #1 /wordpress/core/5.2.4/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array) #2 /wordpress/core/5.2.4/wp-includes/plugin.php(531): WP_Hook->do_action(Array) #3 /srv/htdocs/wp-content/plugins/seo-by-rank-math/includes/traits/class-hooker.php(90): do_action_ref_array(‘rank_math/admin…’, Array) #4 /srv/htdocs/wp-content/plugins/seo-by-rank-math/includes/admin/class-assets.php(113): RankMath\Admin\Assets->do_action(‘admin/enqueue_s…’) #5 /wordpress/core/5.2.4/wp-includes/class-wp-hook.php(286): RankMath\Admin\Assets->enqueue(‘post.php’) #6 /wordpress/core/5.2.4/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #7 /wordpress/core/5.2.4/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #8 /wordpress/core/5.2.4/wp-admin/admin-header.php(104): do_action(‘admin_enqueue_s…’, ‘post.php’) #9 /wordpress/core/5.2.4/wp-admin/edit-form-advanced.php(393): require_once(‘/wordpress/core…’) #10 /wordpress/core/5.2.4/wp-admin/post.php(197): include(‘/wordpress/core…’) #11 {main} thrown

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    4 years, 6 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We have just released a new update 1.0.34.1 with a patch to fix this. Could you please update to this version and let us know if the error will still be reported?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Laurel Miltner

    4 years, 5 months ago

    Rank Math free

    Thank you. I have Version 1.0.34.2. I’m no longer seeing an error, but I also am not seeing Rank Math in any of my post editing areas. It’s like it’s not installed, but it is and it’s active. Any thoughts on what might be happening here?

    Michael Davis

    4 years, 5 months ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Laurel Miltner

    4 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 5 months ago

    Rank Math pro

    Hi Laurel,

    Thanks for getting back to us.

    For a strange reason its looks like the default Rank Math settings had been reset and you have been logged out of your Rank Math account. The good news is that all the settings are still saved in database but you may need to run the setup wizard again to configure some settings.
    I have configured the basic settings and the Rank Math metabox is now appearing on all posts and pages but I recommend that you head over to Rank Math > Dashboard > Setup Wizard and configure the rest of the missing settings.

    Please let us know if we can help further. Thank you.

    Laurel Miltner

    4 years, 5 months ago

    Rank Math free

    Thank you so very much.

    Michael Davis

    4 years, 5 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Wordpress caught RankMath error and I can't edit any posts’ is closed to new replies.