Word Count Counter Is Wrong

#647683
  • Resolved Calvin Hewitt
    Rank Math free

    I have Rank Math installed on a few sites.

    If I create a new page or post, I am told that the content is 4 words or less when I have a full page of content. This gives me a bad score because the count is off.

    This also happens if I try to edit a page. I had one page go from a 94 score to a 58 because it thought I only had a few words on the page. I don’t know when this started. I suspect it was within the last week.

    Here is a link to the Home Page I referenced. https://imgur.com/a/FJsFY4R

    I am running Version 1.0.203 of Rank Math

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please let us know if you are using the block from Kadence that is called “Buttons (Adv)”? We ask this because we noticed an issue with that block and our Content Analysis API, and our developers are currently investigating that.

    We also suggest you to contact with Kadence Blocks support and inform them about this issue as it is coming from their end.

    Looking forward to helping you.

    Thank you.

    Thank you, I am using Kandence and I am using their buttons Adv on each of my pages. Thank you for the follow-up. I will contact Kadence support so that they can work on this.

    You may close this ticket.

    Best Regards,

    Calvin Hewitt

    Hello Calvin, I am having the same issue with Kadence. Any resolution on this? Thanks!

    Hi Albert,

    Rank Math support advised that this was a conflict with the Kadence element that is called Buttons (Adv). I confirmed that this only happened on pages that had that element added.

    If you are running Kandence on WordPress, you might want to ping Kadence support. Hopefully, they fix the issue in 3.1.

    Thanks
    Calvin

    Hello @calvinhewitt and @albert-fox,

    Yes, the issue is coming from Kadence’s end, please reach out to them and hopefully, they release a fix for the issue soon. In the meantime, I’m closing this ticket now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 5 replies - 1 through 5 (of 5 total)

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