Woocommerce Remove Category Base - Support

Resolved DJ
5 years, 3 months ago

Rank Math free

Hello.

I had a similar issue with this setting before. Raised the issue and it got fixed. Now another issue with the same setting. Please can someone look at this closely and try to future proof this. When I update RankMath it is pretty hit and miss for me. Sometimes no issues, sometimes my site doesn’t work :-(.

Further Details…

When you turn on “Remove Category Base” under WP Admin->Rank Math->General Settings->WooCommerce

My single product pages stop working and I get the following error displayed “The page isn’t redirecting properly”.

Testing with [http://www.redirect-checker.org/index.php] I can see this setting is causing a redirect loop. For example:

https://www.mysite.com/tours/weekend-in-paris -> https://www.mysite.com/weekend-in-paris/ -> https://www.mysite.com/tours/weekend-in-paris -> https://www.mysite.com/weekend-in-paris/

Notice the absence of the “tours” (shop page) and additional slash on the end.

Having a quick look on the support forum I can see a few people bringing up similiar issues all related to the same setting.

https://support.rankmath.com/ticket/product-are-no-longer-showing/

https://support.rankmath.com/ticket/product-text-incorrectly-stripped-from-url/

https://support.rankmath.com/ticket/slashes-stripped-from-url/

Thank you.

PS This is quite severe (breaking woocommerce sites) and so I think it warrents quick escalation!

Viewing 4 replies - 1 through 4 (of 4 total)

Michael Davis
5 years, 3 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

I have escalated this issue to our dev team and we will be getting back to you shortly.

Looking forward to helping you. Thank you.
Pratik
5 years, 3 months ago
Hello,

Our Development team is working on this issue and they will be releasing an update soon.

For now, to fix it on your site please replace the can_redirect function on line 102 in seo-by-rank-math/includes/modules/woocommerce/class-product-redirection.php with the following code:
```
private function can_redirect() {
        if (
            $this->do_filter( 'woocommerce/product_redirection', true ) &&
            ( ( Helper::get_settings( 'general.wc_remove_product_base' ) && is_product() ) ||
            ( Helper::get_settings( 'general.wc_remove_category_base' ) && is_product_category() ) )
        ) {
            return true;
        }
 
        return false;
    }
```
That should fix the issue on your site.

Thank you.
- This reply was modified 5 years, 3 months ago by Pratik.
Vijay Mehta
5 years, 3 months ago

Rank Math free

Is this now fixed?

Michael Davis
5 years, 3 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math today.

Yes this was patched in the latest update 🙂

Looking forward to helping you. Thank you.

RankBot
5 years, 2 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Woocommerce Remove Category Base’ is closed to new replies.