Woocommerce Product conflict with RankMath

#123356
  • Resolved Gtaba
    free

    Good evening,
    it’s been a while since I’m not able to edit the existing products or create new products using woocommerce plugin (last version 4.8.0 is installed. WordPress 5.6 is installed). After investigating the issue, I’ve tried to de-activate the SEO plugin I was using before (Yoast), and with the plugin not active, I’m able to edit and create new products again. Being too vitalt for our business to have access to woocommerce products, I thought to migrate everything using RankMath plugin. But I’m experiencing the same identical issue. If I click on “edit” I’ve got a http error 500.
    I’m using version 6.9 of Stockholm theme.
    Thanks for your help.
    Best

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hi there,
    thanks for your answer. I’ll go through the troubleshooting guide, and try to find out the problem. I’ll let you know asap.
    Best

    Hi,

    Please do. Something to also note is that 5xx errors are usually server related.

    Something you should also try, with regard to this, is to increase the PHP memory limit.

    Let us know how it goes. Thank you

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Woocommerce Product conflict with RankMath’ is closed to new replies.