Hello,
Thank you for contacting Rank Math support today.
We would like to check for the error log since there’s no error shown on the backend. Can you please also share your FTP so we can deeply debug the issue?
We are looking forward to helping you on this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for providing the FTP for us to further debug the issue.
However, we still can’t determine why Rank Math is causing the issue on your account login page as there’s no error log about it on the FTP as well.
We may need to disable and enable each plugin live since we are testing the account login page in an incognito browser.
Is it possible for you to create a staging website for us to deeply debug the issue without worrying about breaking your live site? If so, please create one, replicate the issue there and share the admin login here so we can further determine what’s causing this issue.
Looking forward to helping you.
Hi Jeremy, I can’t create a staging website. I don’t have enough storage for that but I can turn off the caching if you want.
Or I suggest you create woocommerce in your testing environment. Everyone’s using WooCommerce, RankMath shouldn’t cause any conflict with such major plugin. It’s really a critical issue.
Hello,
We have tested this on our end and the error message seems to be showing whenever a user enters an incorrect username/password. Please refer to my video screencast here: https://i.rankmath.com/HR42Tp
Looking forward to helping you.
I think this is most likely conflict between Elemntor and RankMath. Could you try it with elementor? I’m sure you won’t get it.
Hello,
I tested the login with Elementor and Rank Math only active on my setup and the error notices were displaying. There may be another plugin/theme causing the issue. Please update your theme and all of your plugins and check if the issue persists. If it does, please deactivate your plugins one by one and test the login form each time until you find the one that triggers the issue.
Hope that helps. Please let us know if you have questions.
Hi Nigel, thanks for getting back.
It didn’t happen because your my-account is just Woo only.
You have to generate my account page with Elementor to see this error.
Hello,
While using only Elementor and Rank Math the issue does not occur. Screencast: https://i.rankmath.com/iEU5Gf
There may be a conflict between Elementor/Rank Math and another plugin on your website. To determine this, you can use our troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Hope that helps. Please let us know if you have questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
