Hello,
I apologize for the inconvenience you’re experiencing with Rank Math and WooCommerce. It seems that there might be a conflict between Rank Math and WooCommerce causing the issue you’ve described.
To troubleshoot this, we recommend performing a plugin conflict check to identify if there’s a specific plugin causing the issue. You can follow the steps outlined in our guide on how to check for plugin conflicts. This will help determine if the issue persists when only Rank Math and WooCommerce are active.
If the issue persists even with only Rank Math and WooCommerce active, please open a support ticket on our support forum so that our team can assist you further. You can do this by clicking on the “Submit a Ticket” button on our support page.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Sources:
Confirming a Theme/Plugin Conflict With Rank Math
Random URLs Redirecting Even When No Redirect Was Created » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
We already did all the plugin testing. That’s what led us to conclude it was Rankmath that specifically had the conflict. Enabling all other plugins and Woocommerce worked normal. Only re-enabling this one made the issue recur.
Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
You can try increasing your PHP values and see if that helps. You can get in touch with your host and ask them to set at least the following values:
PHP Memory Limit: 1024M
Max input time: 600
PHP time limit: 240
PHP max input variables: 1000
If the issue persists we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
OK you have the login. The dev site is safer as one can fiddle with the plugins and not break anything. The live site is ok to test as long as you aren’t disabling plugins. there is a test product in there I was using to narrow down which plugin the issue was – all it takes to test is type a letter and save. (leading to rankmath).
I’ll ask about the PHP as I don’t see all those option values in our CPanel PHP selector to change.
Hello,
Please check the login credentials provided in the sensitive data section. The username is missing
Kindly check this and provide the correct details so we can have a look.
Thank you so much for your patience while we resolve this for you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
OOps! Sorry. Corrected it now. It must’ve pasted the link instead of the name!
BTW We are on vacation next week so if we don’t reply right away that’s why.
Hello,
Thank you for your patience.
In your staging site, we have activated only the Rank Math plugins and WooCommerce, and the issue is fixed. You may refer to the screencast in the sensitive data section as well.
Unfortunately, due to the sheer number of plugins installed on your website, we can’t test them all to determine which plugin is conflicting with Rank Math.
You may also share the error log from your site so we can check the issue further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
