woocommerce categories make term primary function disappear.

#640093
Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi there,Is there any update?

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We deeply apologize for the unexpected delay in response.

    Please head over to your WordPress Dashboard > Rank Math > Titles & Meta > Products and from there make sure the Product Categories is selected for the Primary Taxonomy option:

    For more details on the Primary Taxonomy, you can check this URL: https://rankmath.com/kb/how-to-choose-a-primary-category/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hi Rakibuzzaman,
    Thanks for your email.
    I haven’t seen the Primary Taxonomy option in the WordPress Dashboard > Rank Math > Titles & Meta > Products > Product Categories.
    Can you help me to check it again?

    just saw it WordPress Dashboard > Rank Math > Titles & Meta > → Posts,but I have chosen the Primary Taxonomy,but it also dosen’t work nomally.
    How can I do the next?

    Hello,

    Thank you for your patience.

    From your screenshot, it seems that you are viewing your product.

    Please ensure that the Primary Taxonomy is also set to Product Categories on your WordPress dashboard > Rank Math > Titles & Meta > Products

    Primary

    Let us know how this goes.

    Hi there,
    I have told you that I haven’t seen the Primary Taxonomy option in the WordPress Dashboard > Rank Math > Titles & Meta > Products > Product Categories.
    Can I set a admin account to you and you login my site to check again?
    Regards,

    Hello,

    Thank you for your patience.

    Sure, we can take a closer look at your site to investigate further.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We logged in to your site using the provided access details in the sensitive data section of this ticket.

    Upon logging in we went ahead to Rank Math > Titles & Meta > Products and set the value for Primary Taxonomy as Product Categories

    screenshot

    Now when we check the product category selector in WooCommerce product editor we can see the Primary Category option as well.

    screenshot

    We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘woocommerce categories make term primary function disappear.’ is closed to new replies.