Woocommerce Breadcrumbs Bug in Primary Category - Support

Resolved DJ
4 years, 8 months ago

Rank Math free

Hi @pratik-d

I reported a bug with breadcrumbs on Woocommerce product pages (primary category) about 3 weeks ago. I managed to resolve the issue by installing, activating and then deleting the “Disable Emails” plugin. Please see this ticket https://support.rankmath.com/ticket/woocommerce-primary-category-bug-bread-crumbs/

I have just noticed the breadcrumbs are ignoring the primary category again. So I have just installed, activated and then deleted the “Disable Emails” plugin once again and now RankMath breadcrumbs are working correctly using the primary category.

Please can you take another look at this and see if you can fix it so this doesn’t continue to happen. It’s Driving me crazy as the incorrect breadcrumb is now showing in SERP results!

Before you ask I am unable to replicate this issue. What happens is after some time I notice the breadcrumbs are not using the primary category any more and then I apply the temporary solution I have described above.

One thing to note is this bug appears to me to be the same bug I originally reported 10 months ago, which was fixed and no longer was an issue until recently. See this ticket https://support.rankmath.com/ticket/woocommerce-breadcrumb-bug/

Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

Michael Davis
4 years, 8 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

We are checking this further and we’ll get back to you shortly.

Looking forward to helping you. Thank you.

Pratik
4 years, 8 months ago

Hello,

Sorry for the issue you are facing. I checked the Disable Email plugin code and I don’t see any reason why it would conflict with the Rank Math’s Primary Category functionality.

Can you please create a staging site and add it’s Admin & FTP details in the Sensitive Data Section?

Looking forward to helping you.
DJ
4 years, 8 months ago

Rank Math free
Hi @pratik-d

Thanks for getting back to me and sorry for my delayed response.

I think you may have misunderstood what I was trying to say. There is no conflict between “Disable Emails” and Rank Math.

The issue is that RankMath’s breadcrumbs stop showing the primary category in the breadcrumb after some time. Instead it shows the first category in the list on the edit screen in the breadcrumbs.
By installing and activating the “Disable Emails” plugin, it some how clears the issue and everything returns to normal. At that point I delete the plugin and once again everything remains working fine for sometime.

By the way I also have WP Admin->RankMath->General Settings->Woocommerce->Remove Category Base = On

I mention the above because I know RankMath has had issues with it in the past.

Please could you take another look into this.

Thanks again for the support @pratik-d.
Michael Davis
4 years, 8 months ago

Rank Math pro

Hi DJ,

Thanks for the reply.

We have not been able to come across this issue on our testing environments and I suspect that it could have something to do with caching or some other conflict on your end.
Could you please get in touch with us the next time you come across this so that we can login and perform some tests before installing the “Disable Emails” plugin?

Thank you.

RankBot
4 years, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Woocommerce Breadcrumbs Bug in Primary Category’ is closed to new replies.