WooCommerce 404 Error on Shop Page

  • Hi,

    I’m getting a 404 error in my Shop Page.

    My theme developer (Astra) just debugged my website and thinks the problem is coming from RankMath. When he deactivated the plugin the problem resolved itself, and reverted when they activated RankMath.

    I personally tested it as well. When I deactivate RankMath, the problem resolves itself.

    Can you help me, please?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have checked but as I show you in the screencast I attached in the Sensitive Data section, it seems working for me, could you check it?

    Looking forward to help you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I tested your URL here: https://httpstatus.io/ and the status code was actually 410. After looking into it further, I found you had two duplicate 410 redirection for shop in rank math redirections(check screenshot in sensitive section). I deactivated the redirection and now the URL status is 200 which means it is now OK. You can test the URL again and let us know

    Hope that helps. If you have any further question(s), please let us know. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    After checking you still had two 410 redirections for that URL. I disabled them and cleared the cache and now it seems to be working (I added a screencast showing it in the Sensitive Data section).

    Looking forward to help you.

    Looks like it’s working again. I’ll keep you posted. Thanks!

    Hello,

    Those are good news! Then, do you have any other questions? Or do you want us to close this thread? In any case, we will be here if you have any other questions or issues in the future.

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘WooCommerce 404 Error on Shop Page’ is closed to new replies.