Wizard Rank Math

#122524
Viewing 15 replies - 1 through 15 (of 18 total)
1 2
  • Tunde

    3 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and share the screencast link in the designated Sensitive Data section.
    Sensitive Data Section

    It is entirely secure, and only our support staff has access to that section.

    We look forward to helping you.

    Thank you.

    Market Webly

    3 years, 4 months ago

    Rank Math free

    Hello,

    When Rank Math is active

    1 fatal error

    Background updates are responsible for automatically updating WordPress as soon as a security patch for your version of the system is released.

    Error The plugin prevents updates by disabling wp_version_check ().

    How to fix it?
    Regards

    Jeremy

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    May I know if you have conducted the plugin conflict test as mentioned by my colleague in the first reply? If not yet, please conduct the troubleshooting guide and make sure you have the latest version of Rank Math Installed before doing so.

    Please check if your website meets the system requirements of Rank Math. You may refer to this link: https://rankmath.com/kb/requirements/

    You may also turn on WordPress Debugging mode and send us the error logs so that we can further check what’s causing this issue.

    If you prefer, we can take a closer look at the settings. Edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Market Webly

    3 years, 4 months ago

    Rank Math free

    Hello,

    All requirements are ok.
    Please check the sensitive data.

    Reinelle

    3 years, 4 months ago

    Hello,

    Sorry for the delay.

    Unfortunately, the login credentials you have provided is not working. Could you please check it also on your end? I have attached the screencast video in the Sensitive Data section for your reference.

    Thank you, and looking forward to your update.

    Market Webly

    3 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?
    I hope that was the only mistake.

    Thank you.

    Reinelle

    3 years, 4 months ago

    Hello,

    Sorry for the delay.

    It’s still not working and getting the same error (screencast in Sensitive Data section). Could you use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Thank you, and looking forward to your update.

    Market Webly

    3 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Market Webly

    3 years, 4 months ago

    Rank Math free

    Hello,

    try now, the new user and psw.
    Regards

    Reinelle

    3 years, 4 months ago

    Hello,

    Sorry for the delay.

    I’ve checked the setup wizard and it’s redirecting to the admin dashboard. To troubleshoot this issue, we would need to uninstall and remove all the data, then do a fresh install.

    Thank you, and looking forward to your update.

    Poznan.kredyty

    3 years, 4 months ago

    Rank Math free

    Sorry, I’ve mistaken ticket;)

    Market Webly

    3 years, 4 months ago

    Rank Math free

    Hello,

    You mean all the data from rank math or from website? Should I do back up the www?

    Regards

    Reinelle

    3 years, 4 months ago

    Hello,

    No worries, all your data is safe in your database. As soon as you reinstall Rank Math, all the data will be just as you left it.

    Please let us know how this goes.

    Thank you, and looking forward to your update.

    Uzair

    3 years, 4 months ago

    Hello,

    We reinstalled Rank Math for you and now the setup wizard works fine. Can you please check?

    Market Webly

    3 years, 4 months ago

    Rank Math free

    Hello,
    it’s the same. After click I see admin dashboard:(

    Regards

Viewing 15 replies - 1 through 15 (of 18 total)
1 2

The ticket ‘Wizard Rank Math’ is closed to new replies.