With Rankmath enabled, text doesn’t display when logged in to wordpress.

#757043
  • Resolved Keith Neuman
    Rank Math free

    having an issue where if I’m logged in to WordPress admin, if I go to certain pages, none of the text loads. It will load in the builder I’m using, and it’ll load on the live site, but when logged in, it won’t display. Not sure if it could be not displaying when members are logged in.

    When I disable rankmath, it all comes back. But it wasn’t doing this issue when I first activated rankmath, so something along the way broke it. Haven’t been able to isolate what caused this.

    The content is still there, just not displaying correctly.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    I’m sorry to hear that you are facing an issue with Rank Math where text doesn’t display when logged in to WordPress. It seems like the text is not loading properly when you are logged into the WordPress admin area, but it displays correctly in the builder and on the live site.

    Since the issue seems to be related to Rank Math, one possible reason could be a conflict with another plugin or a recent update that might have caused this behavior. To troubleshoot this issue, you can try the following steps:

    1. Check for Plugin Conflicts: Disable all other plugins except Rank Math and see if the issue persists. If the text displays correctly after deactivating other plugins, then you can re-enable them one by one to identify the conflicting plugin.

    2. Clear Cache: Clear any caching plugins or server-side caches that might be affecting how the text is displayed.

    3. Check Theme Compatibility: Ensure that your theme is fully compatible with Rank Math and there are no conflicts between the theme and the plugin.

    If none of these steps resolve the issue, I recommend reaching out to the Rank Math support team by opening a support ticket here. They will be able to provide more specific guidance based on your website’s configuration.

    Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Kind regards.

    Sources:
    Why Rank Math’s Meta Box is Not Showing? » Rank Math
    Sorry, You Are Not Allowed to Access This Page » Rank Math
    Does Installing Rank Math Slow Down My Website? » Rank Math

    Keith Neuman
    Rank Math free

    Just to confirm, No other plugins were added or updated. Theme hasn’t changed. Everything was working fine this morning. Only changes have been going through the setup wizard and switching to advanced mode. Tried moving the settings back but didn’t fix. unable to isolate the setting.

    Hello,

    Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, then we might need to take a closer look to the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘With Rankmath enabled, text doesn’t display when logged in to wordpress.’ is closed to new replies.