Wipe and reinstall

#77940
  • Resolved Cal H. Henze

    3 years, 8 months ago

    Rank Math pro

    I just had an issue with a security plugin on multiple sites which did so much damage that it necessitated restoring all of the sites from backup.

    On reinstall, Rank Math SEO has a key issue happening:

    When I click any button to add a logo for google or to get authorization code for google console, it malfunctions.

    When I click to add a logo for google, nothing opens up.

    When I click to get authorization code for google console, it should open a new page (it just loads in the same page) to login to google while, on the rank math page, it should open a field to enter the code – but the field never opens up.

    Ive used the:

    add_filter( ‘rank_math_clear_data_on_uninstall’, ‘__return_true’ );

    command to delete and reinstall — nothing changes.

    How do I get this working again?

    Thanks,
    Cal

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    3 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Cal H. Henze

    3 years, 8 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    3 years, 8 months ago

    Rank Math pro

    Hello,

    I was only able to replicate the issue with Search Console.

    We are looking into this issue in more detail as a few other users have reported this as well.

    It is going to take time though and we recommend using the Site Kit plugin while we find the issue and fix it for you.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Wipe and reinstall’ is closed to new replies.