Will Not Update

#3629
  • Resolved Mike Mahaffey

    4 years, 12 months ago

    Rank Math pro
    Content AI Starter

    Currently have version 1.0.22 and trying to update but get this message:
    Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

    Got any ideas about that?

    Thanks
    MikeMahaffey

Viewing 1 replies (of 1 total)
  • Michael Davis

    4 years, 12 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This error suggests that there could be an issue writing to the plugins directory. Please get in touch with your host and check if your wp-content/plugins directory has write permissions enabled.

    Let me know how this goes. Thank you.

    ​​​​​​​

    RankBot

    4 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Will Not Update’ is closed to new replies.